The success of any organization or team hinges on the strength of the relationships of its employees
Xerox Corporation, in the 1980s, was looking for a way to boost the productivity of its field service staff. An anthropologist from the Xerox Palo Alto Research Center (PARC) travelled with a group of tech reps to observe how they did their jobs – not how they described what they did, or what their managers…
Emails, newsletters, blogs and articles all have a place in your marketing mix. But when you talk to people, your success rate skyrockets
Recently I trained a new sales professional. His job was to find leads for his company, but he had never worked in sales before. After a couple of weeks of learning about his company and coming up with a plan, the time for action was upon him. In our coaching session, he realized that he…
Learning from the pros Every Monday, Wednesday and Friday, Amplify Your Business, produced by Amplomedia in partnership with Troy Media, will interview professional entrepreneurs who are currently in the trenches growing their businesses. Through insightful conversations, we will be unpacking their common business challenges and identifying the lessons every business owner needs to learn so…
It takes guts to reach out and ask for help
“I told myself I wouldn’t cry,” said the lady on the other end of the phone as I asked her about her business. Patiently I waited for her to dry her eyes and compose herself. She went on to tell me how the summer had been tough, sales were slower than usual and now, months…
Learning from the pros Every Monday, Wednesday and Friday, Amplify Your Business, produced by Amplomedia in partnership with Troy Media, will interview professional entrepreneurs who are currently in the trenches growing their businesses. Through insightful conversations, we will be unpacking their common business challenges and identifying the lessons every business owner needs to learn so…
Learning from the pros Every Monday, Wednesday and Friday, Amplify Your Business, produced by Amplomedia in partnership with Troy Media, will interview professional entrepreneurs who are currently in the trenches growing their businesses. Through insightful conversations, we will be unpacking their common business challenges and identifying the lessons every business owner needs to learn so…
I've seen how ghosts can haunt organizations around the world. It wouldn't surprise me if your company was also haunted
I not only believe in ghosts, I've seen how they haunt organizations around the world. It wouldn't surprise me if your company were haunted. In fact, I'd be surprised if it weren't! I even wrote a (almost true) story about a young woman chasing a ghost through a parallel universe located in the ventilation system…
Learning from the pros Every Monday, Wednesday and Friday, Amplify Your Business, produced by Amplomedia in partnership with Troy Media, will interview professional entrepreneurs who are currently in the trenches growing their businesses. Through insightful conversations, we will be unpacking their common business challenges and identifying the lessons every business owner needs to learn so…
People who have worked in customer service jobs are now avoiding these positions at all costs
It should be good news. Canada now has the lowest unemployment rate ever. Certainly, a high unemployment rate is bad news. When the rate hits double digits with one in 10 out of work, the economy is in trouble and Canadian workers – and politicians – become fearful about getting and keeping a job. But…
New program allows students to create their own skateboard brand and business for high school credit
University of Alberta grad Kristian Basaraba, ’01 BEd, has been skateboarding for over 30 years. But the high school teacher never thought he’d be leaning so heavily on the sport in the classroom. In 2019, he started the Sk8trepreneur program at Salisbury Composite High School in Sherwood Park, Alta., challenging students to create their own…